Privacy Policy

Effective Date: April 2026

At Visiora Wellness, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you make a purchase, sign up for our newsletter, or contact our support team. This may include:

Identity Data: Full name, title, and date of birth (where applicable).
Contact Data: Shipping address, billing address, email address, and phone numbers.
Financial Data: Payment card details are processed via secure third-party payment gateways and are not stored on our servers.
Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, and location.

2. How We Use Your Information

We use your personal data only when the law allows us to. Most commonly, we use it for the following purposes:

Order Fulfillment: To process and deliver your order, manage payments, and collect money owed to us.
Customer Support: To notify you about changes to our service or respond to your inquiries.
Marketing: To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about (provided you have opted in).
Website Improvement: To use data analytics to improve our website, products/services, marketing, and customer relationships.

3. Disclosure of Your Personal Data

We may share your personal data with selected third parties who perform services on our behalf, including:

Courier Services: To deliver your products within South Africa.
Payment Processors: To facilitate secure financial transactions.
Marketing Tools: To manage our email communications and promotional campaigns.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and partners who have a business need to know.

5. Your Legal Rights

Under POPIA, you have rights in relation to your personal data, including the right to request access, correction, or erasure of your data. If you wish to exercise any of these rights, please contact us at [email protected].

6. Cookies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use, please see our Cookie Policy.

Visiora Wellness (Pty) Ltd
Sandton, Johannesburg
Republic of South Africa